Accessibility Statement

1. Introduction

El Aguila Supermarket, Inc. is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

We believe that everyone should be able to access our website and online services, regardless of ability. This Accessibility Statement outlines our ongoing efforts to make our website accessible and usable for all visitors, including those using assistive technologies.

2. Accessibility Features

Our website incorporates the following accessibility features to ensure equal access for all users:

Additional Accessibility Features

• Focus Indicators: Visible focus indicators are present on all interactive elements when navigating via keyboard.
• Link Text: Links use descriptive text that indicates the link's destination, avoiding vague phrases like "click here."
• Heading Structure: A logical heading hierarchy is maintained on all pages to facilitate navigation and understanding.
• Language Declaration: The primary language of each page is declared in the HTML code to assist screen readers in pronunciation.
• No Time Limits: Our website does not impose time limits on reading or completing forms.
• Consistent Layout: A consistent layout and design are maintained throughout the website.

3. Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines explain how to make web content more accessible for people with disabilities.

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our website aims to meet WCAG 2.1 Level AA conformance.

Compliance with Applicable Laws

Our website is designed to be compliant with applicable accessibility laws and regulations, including:

• Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• Florida Accessibility Code

4. Known Issues

Despite our best efforts, some accessibility issues may exist. We are actively working to address these issues and welcome user feedback to help us identify and resolve them.

Currently Known Issues

• Some PDF documents on our website may not be fully accessible. We are working to provide accessible alternatives or remediate these documents.
• Third-party widgets or plugins (such as Google Maps) may have accessibility limitations outside our direct control. We work with vendors to encourage accessibility improvements.
• Some older content may not yet meet current accessibility standards. We are in the process of reviewing and updating this content.

5. Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us. We take all feedback seriously and will consider it as we evaluate ways to accommodate all of our users.

How to Report Accessibility Issues

If you experience any difficulty accessing content on our website or need assistance, please contact us using one of the following methods:

When contacting us, please provide the following information to help us address your request:

• The web page URL where you experienced the issue
• A description of the problem you encountered
• The type of assistive technology you were using (if applicable)
• Your contact information so we can follow up with you

We will make all reasonable efforts to provide the requested information in an accessible format. We aim to respond to accessibility feedback within 2 business days and propose a solution within 10 business days.

6. Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you have the right to file a complaint with the appropriate enforcement agency.

Federal Complaint Process

If you believe you have been discriminated against because of a disability, you may file a complaint with the U.S. Department of Justice:

Florida State Complaint Process

You may also contact the Florida Commission on Human Relations:

7. Ongoing Efforts

Accessibility is an ongoing priority for El Aguila Supermarket. We are committed to:

• Regular Audits: Conducting regular accessibility audits and testing of our website.
• Training: Providing accessibility training to our web development team and content creators.
• Third-Party Testing: Engaging accessibility experts and users with disabilities to test our website.
• Continuous Improvement: Monitoring advances in accessibility standards and technologies and implementing improvements as needed.
• User Feedback: Actively soliciting and responding to feedback from users regarding accessibility.

8. Technical Specifications

This website is designed to be compatible with the following assistive technologies:

• Screen readers: JAWS, NVDA, VoiceOver (macOS/iOS), TalkBack (Android)
• Browsers: Chrome, Firefox, Safari, Edge (latest two versions)
• Operating systems: Windows, macOS, iOS, Android

Technologies Used for Accessibility

This website uses the following technologies to ensure accessibility:

• Semantic HTML5 for proper document structure
• ARIA (Accessible Rich Internet Applications) attributes where appropriate
• CSS for visual presentation separate from content
• JavaScript that does not interfere with keyboard navigation

9. Date of Last Review

This Accessibility Statement was last reviewed and updated on May 24, 2026.

We review this statement periodically to ensure it remains accurate and reflects our current accessibility efforts. Significant changes to our website or accessibility practices will be documented here.

10. Additional Resources

For more information about web accessibility, please visit the following resources:

• W3C Web Accessibility Initiative (WAI)
• Web Content Accessibility Guidelines (WCAG) 2.1
• Americans with Disabilities Act (ADA)
• Section 508